jili's Privacy Policy

1.1 Registration and identity information

When you create an account at jili, the information you provide includes: full name, date of birth, mobile number, email address, and preferred username. This information is essential for account verification and security.

1.2 Financial transaction information

During deposit and withdrawal processes, your mobile banking details (such as bKash, Nagad, Rocket numbers) and partial bank account information are recorded. Full PINs or passwords are never stored.

1.3 Technical and device information

Your device type, operating system, browser version, IP address, and logs of your activity on the platform (login times, session duration, click patterns) are collected automatically.

1.4 Cookie and tracking information

We use cookies and similar technologies to improve your browsing experience. Cookies are used to remember your preferences, maintain transaction continuity, and monitor site performance.

jili uses your information for the following specific purposes:

• Account creation and management — to verify your identity and provide secure access.
• Financial transaction processing — to complete deposits and withdrawals without issues.
• Fraud and scam prevention — to detect unusual activity and protect your account.
• Customer support — to resolve your issues or complaints quickly.
• Age verification — to enforce the 21+ rule.
• Legal compliance — to retain information as required by applicable law.
• Platform improvement — to analyse and improve the user experience.
• Promotional communication — to inform you about bonuses and updates, if you give consent.

We will not use your information for any purpose not explicitly listed here. If we need to use your information for a new purpose, you will be separately notified.

jili never sells your personal information. However, in specific circumstances, limited information may be shared with trusted third parties:

3.1 Payment processors

Information necessary to complete transactions is shared with mobile banking platforms such as bKash, Nagad, and Rocket, and with the relevant banks for bank transfers. These third parties are governed by their own privacy policies.

3.2 Technology and security partners

To ensure the secure operation of the platform, data may flow to certain technology service providers. In such cases, only the minimum necessary information is shared.

3.3 Legal authorities

In accordance with applicable law or court orders, providing specified information to law enforcement agencies or government authorities may be a legal obligation.

jili has implemented industry-standard technical and administrative measures to protect your information:

• Data transmission is secured through SSL (Secure Socket Layer) encryption.
• Sensitive information stored on servers is kept in encrypted format.
• Only authorised personnel can access personal information.
• Regular security assessments and vulnerability tests are conducted.
• Suspicious activity is monitored automatically.

Please note that 100% security on the internet cannot be guaranteed. Therefore, you also bear partial responsibility for keeping your password and account information secure.

How long your information is retained depends on the type of information and legal obligations:

5.1 Active accounts

While your account is active, registration information, transaction history, and activity logs are retained.

5.2 After account closure

Even after an account is closed, financial transaction records and identity information are retained for a set period as required by law. Once that period ends, the information is securely deleted or anonymised.

You have the following rights over your personal information:

• Right of access: The right to request what information we hold about you.
• Right to rectification: The right to request correction of inaccurate or incomplete information.
• Right to erasure: The right to request deletion of your information beyond what is required by law.
• Right to restrict processing: The right to object to the use of your information for specific purposes.
• Right to portability: The right to receive your information in a standard format.
• Right to withdraw consent: The right to withdraw consent to promotional communications at any time.

To exercise these rights, please contact our support team. We will process your request as quickly as possible.

To learn more about your rights and limits regarding responsible gaming, visit our Responsible Gaming page.

7.1 Types of cookies

We use the following types of cookies:

• Essential cookies: To maintain login sessions and ensure security. Disabling these will prevent the site from working properly.
• Functional cookies: To remember language preferences, layout settings, and other personalisation.
• Analytical cookies: To understand which parts of the site are used most and to improve the service.

7.2 Cookie controls

You have the option to accept or reject cookies through your browser settings. However, disabling essential cookies will limit some of jili's functionality.

jili's services are strictly for individuals aged 21 or above. We do not knowingly collect or store any information from those under 21. If we become aware that information from a minor is in our possession, it is deleted immediately and the associated account is closed.

If parents suspect their child is using jili, please contact our support team immediately.

jili reserves the right to update this Privacy Policy as needed. For significant changes, we will notify you via your registered email or through a notice on the platform. The date of the latest update to the Policy will always be shown at the top of this page.

If you continue using the platform after a revised policy is published, it will be considered that you have accepted the new policy. If you object to any change, you may close your account. For more information on this, you can visit our FAQ page.

If you have any questions, complaints, or requests regarding this Privacy Policy, please contact our support team. Our representatives are available in both Bengali and English, seven days a week, 24 hours a day.