jili Responsible Gaming —
Protecting Yourself and Your Family
jili believes gaming is entertainment — not a financial solution. That is why we provide specific tools, information, and support to protect every player.
Our Commitment
jili is a responsible entertainment platform. Our Terms and Conditions clearly state that the minimum age to participate in betting and casino games is 21. We strictly enforce this age limit and do not allow minors to open accounts.
When gaming goes beyond entertainment and becomes a habit, it can harm your personal, family, and financial life. We want you to play with awareness — set a budget, manage your time, and take a break when needed. On this page you will find self-limit tools, warning signs of problem gambling, and ways to get support.
Our Privacy Policy explains in detail how your account information is kept secure and how self-exclusion requests are processed. Your information is used solely for your protection.
Important: The minimum age to participate in any betting or casino activity at jili is 21 years. Providing false information during age verification may result in account cancellation.
Self-Control Tools
jili offers several effective tools to help you stay in control of your gaming. You can use the tools below at any time.
Deposit Limit
Set a maximum deposit amount on a daily, weekly, or monthly basis. Once this limit is reached, no further deposits can be made.
Financial SafetySession Time Limit
Set a limit on how long you play in one session. When the set time is up, you will receive an automatic warning or the session will end.
Time ManagementTemporary Break
Temporarily suspend your account for 24 hours up to 30 days. You will not be able to log in until the break period has ended.
Temporary BreakSelf-Exclusion
Request a Self-Exclusion to close your account for the long term — from 3 months up to permanently. Once this decision takes effect, reversing it is not straightforward.
Permanent ProtectionGaming History Review
View your deposit, withdrawal, and betting history. This helps you understand your own patterns and make informed decisions.
Self-AssessmentContact the Support Team
Contact jili's 24/7 live chat or email to set any limit or request an exclusion — support is available in Bangla.
24/7 SupportSet a Deposit Limit
Fill in the form below and let the jili support team know your preferred limit. They will process the request via 24/7 live chat or email.
This form is a sample demonstration. To apply a limit, contact jili directly via live chat or email.
Warning Signs of Problem Gambling
Read the signs below carefully to see whether your gaming habits may be becoming a problem. If several apply to you, seeking support is the sensible step.
- You keep placing larger bets to try to recover losses
- You are spending more than the budget you set aside for gaming
- You want to stop playing but cannot stop yourself
- You are hiding your gaming activity from family or friends
- Gaming is interfering with your work, studies, or daily responsibilities
- You are borrowing money or breaking into savings to fund your bets
- You feel restless or irritable when you cannot play
- You feel more stress or anxiety than enjoyment
Ways to Get Support
If you are struggling, it is better not to try to handle it alone. Use the options below to get help.
jili Live Chat
Connect to jili's 24/7 live chat at any time of day or night. Support is available in both Bangla and English. Submit all requests — self-exclusion or limit setting — right here.
Immediate SupportEmail Support
Write to jili's support email: [email protected] — describe your request or concern in detail. The team will respond as soon as possible.
Written RequestFamily and Close Ones
Family and trusted friends often notice a problem first. Talk to them openly — they are your closest source of support.
Family SupportProfessional Counselling
Consult a psychologist or addiction specialist. In Bangladesh, free or low-cost counselling is available at various government hospitals and mental health centres.
Professional SupportSupport Groups
Peer support groups are effective for overcoming gambling addiction. Share your experiences, listen to others, and move forward together.
Community SupportLearn Yourself, Share with Others
Read about responsible gaming and raise awareness among those you know. Answers to common questions are available in our FAQ section.
AwarenessBuild Healthy Gaming Habits
Whether you play slots, live casino, or cricket betting, set a budget for yourself before you start. Only set aside an amount that, if lost, will not affect your daily life. The minimum deposit at jili is ৳200 — that does not mean you need to deposit every day. Instead, fix a specific amount for the week and stick to it.
Never think of gaming as a source of income. Making consistent profit from a casino or betting platform over the long term is not possible — this is mathematically proven. Every game on jili has an RTP (Return to Player) percentage, which means a portion always stays with the platform. So play for enjoyment, not in the expectation of profit.
Do not bet while under the influence of alcohol or any other substance. Do not turn to gaming to escape stress or frustration — it does not reduce problems, it adds to them. jili believes that gaming done with a clear mind is what provides genuine entertainment.
If family members believe someone close to them has a gambling problem, they can contact the jili support team directly. We take third-party self-exclusion requests seriously.
You can learn more about jili's services and values on our About Us page. We believe a responsible platform is what earns lasting trust from its players.
jili is very strict about age verification. Identity verification is mandatory when opening an account and before the first withdrawal. No account is approved for anyone under 21. If someone attempts to open an account using a false age, the account and all deposited funds may be forfeited.
Remember — winning and losing are both part of gaming. Accept a loss and stop. The urge to place bigger bets to recover losses ("chasing losses") is the most common sign of gambling addiction. If you recognise this pattern in yourself, seek help in time.